Consumers in vulnerable circumstances

Ofgem report For consumers in vulnerable circumstances, accessing the support needed across multiple providers can be time-consuming and stressful. Safe and secure sharing of data across water and energy companies, with customer consent, can reduce this burden and enable companies to offer those consumers seamless priority support. Today Ofgem, Ofwat and the UK Regulators Network … Continue reading Consumers in vulnerable circumstances

Ofgem announces default tariff price cap at £1,137

ENERGY: Ofgem announce price cap amount amidst criticism At £216 more than the cheapest energy deal currently on the market, experts dub it a ‘cap trap’ that creates a ‘false sense of security’. Ofgem set the official price at which energy suppliers must cap their standard rate tariffs as £1,137 per year (for the typical dual … Continue reading Ofgem announces default tariff price cap at £1,137

IS IT TIME TO CALL A HALT TO SMART METERS

The Government's £11 billion scheme to install 53 million smart meters in homes and small businesses by the end of 2020 has been plagued by problems. Now it appears there may be more hidden nasties. A wireless tech expert says they have the power to take over customer accounts. In theory, this means suppliers could … Continue reading IS IT TIME TO CALL A HALT TO SMART METERS

DID THE CORRECT INFORMATION GET PASSED TO YOUR NEW SUPPLIER

If you switched suppliers did you check that your old supplier used the same meter readings as your new supplier, because some are ignoring this and you are being charged twice over. I bet you cannot remember the reading you gave to your new supplier, well give them a ring and ask them, then check your … Continue reading DID THE CORRECT INFORMATION GET PASSED TO YOUR NEW SUPPLIER